When your order is dispatched we will send you an email to let you know. You can trace your parcel at any time on the Royal Mail website using their tracker.

If you order more than one item you may receive multiple shipment emails and items may arrive separately.

At extremely busy periods or during times of disruption, some parcels may be subject to delays.

For Special and Express Delivery parcels, please contact us if you’ve not received your item after 3 working days. For standard delivery, please contact us if you have not received your parcel within 4 working days. For International Delivery please contact us if you have not received your parcel within 10 working days.

Please note we cannot open an investigation into missing parcels until 10 working days have passed.

Orders placed before 4pm are usually dispatched on the same day.

Orders placed after 4pm will be dispatched the next working day. Please note orders placed after 4pm on a Friday will not be dispatched until Monday.

Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day.

All delivery time frames exclude Bank Holidays.

During busy sale or seasonal periods, there may be delays on processing orders. We recommend that you order ahead of time to avoid disappointment.

For engraved items, please see below.

You can select click and collect as a delivery option on the checkout page. Orders can be collected from our Andersons Of Warwick store located at the following address, between 9.30am and 4.30pm Monday to Saturday.

15 Market Place, Warwick, CV34 4SA

You will need to bring your order confirmation number, found on your order confirmation email, and a form of ID when collecting your purchase. Please note if someone is collecting the order on your behalf they must have the order number and provide ID that matches the name on the order.